WPM will perform the following procedures in a normal apartment turnover between Residents:
- Complete painting of apartment interior
- General cleaning
- Steam clean carpet
- General Maintenance
New Resident: Within ten days of taking possession of the rental unit, new Resident is required to complete an inspection checklist. Any requested repair or any item that Resident does not wish to be charged as damage against their security deposit should be indicated on the inspection checklist. Resident may attach photos to document damage. Once the completed inspection checklist is returned to the office, WPM will send a maintenance technician to complete any requested repairs.
Current Resident: Current Residents are requested to call all routine maintenance in to the office phone number during regular business hours. Any staff member will be happy to take a maintenance request. WPM will make every effort to complete requested maintenance within 24 hours when the request is received during regular business hours. However, at times WPM may require additional time to complete requested maintenance. Outside contractors may be used to complete some repairs including but not limited to: HVAC repair, appliance repair, electrical repair, plumbing repair, and/or pest control. Timing/scheduling with outside contractors is outside of our control.
Emergency Calls: WPM offers after-hours/weekend emergency maintenance. Residents are directed to call the same office number with emergency calls after 5 pm and on weekends. The answering service will forward calls to the on-call maintenance technician. The technician will make contact with the Resident to assess the emergency maintenance request and complete necessary repairs. Please remember, WPM may be subject to outside contractor scheduling for some emergency calls. Timing/scheduling with outside contractors is outside of our control.
Pest Control: WPM offers on-call routine pest control service at no charge to our Residents. Pest control contact information is given to Resident at move-in and Resident is encouraged to contact the pest control provider directly for scheduling service. Resident should contact the office to report termites.
General Information: Unfortunately, WPM is NOT able to schedule an appointment with Residents for maintenance and repairs. Due to the nature of maintenance work, the technicians don’t always know how long any particular job will take and we do not want to inconvenience Residents. A thorough background check is performed on all maintenance staff. Maintenance technicians wear an identification badge while on duty. A call slip is left in the apartment each time a maintenance technician enters the premises indicating the repair is complete or that the technician will return to complete the repair.